Customer Service

Terms and Conditions

By purchasing products from Vokey.com, you agree with the Terms and Conditions of sale.

Product Assortment And Availability

Due to high demand, please note that some items, styles, colors and/or sizes may sell out within a matter of minutes.

To check on the availability of Vokey Design wedges and merchandise in your area, we suggest contacting an Authorized Titleist Dealer. To locate a dealer near you, please visit our dealer locator by clicking here.

Our goal is to always provide Vokey merchandise to you as soon as possible. We currently do not accept backorders. In the rare case that an order is accepted for an item that is out of stock, we will make every effort to ship the product to you immediately upon receipt from our supplier or you will receive a full refund if the product is not available.

Titleist Authorized Resellers

Current Authorized Titleist Resellers may be eligible for wholesale pricing. All purchases are subject to restrictions and account verification. Orders must ship to the account ship-to address on file with the Acushnet Company.

A major credit card is required for all Vokey Store purchases. To place an order, please check the Vokey Store for product availability, then have your credit card ready and call our Customer Service team at 866-925-7402.

Methods of Payment

A major credit card is required for all purchases made through Vokey.com. We currently accept Visa, MasterCard and American Express. Please note, your credit card will be charged at the time the order is placed.

Taxes

Certain sales or other taxes may apply to your purchase. These taxes vary from state to state and will be collected for orders shipped to states where these taxes are applicable. The amount of tax charged is based on current state and local tax rates as well as other factors, including the identity of the seller, the type of item purchased, and the shipment destination of the order. Please review and confirm the taxes applied to your order in your shopping cart before submission.

WedgeWorks Shipping & Handling

The following terms are only applicable to purchases made through WedgeWorks (each, a “Wedge Order”):

A Wedge Order sent to a destination within the 48 contiguous United States will be shipped via FedEx. Customers will have a choice of ground or air service, with air service ranging from 3rd day air to overnight delivery. A Wedge Order sent to Alaska or Hawaii will ship via FedEx 2nd day air.

WedgeWorks requires a street address for all shipments; FedEx will not ship to a Post Office Box. WedgeWorks also requires signature confirmation for all deliveries.

Vokey Store Shipping & Handling

The following terms are only applicable to purchases made through the Vokey Store (each, a “Store Order”):

At checkout, you will be prompted to choose a shipping method for your item(s). The shipping methods available for a Store Order depends on the item(s) being purchased and the location to which the item(s) will be delivered. Please note that some items may offer only one shipping method. Each shipping method has its own restrictions and charges that will be applied to your Store Order.

In general, a Store Order is shipped via FedEx in the United States. You may have the option of upgrading your shipping method for faster delivery, such as FedEx 2 day Express or FedEx Overnight. If you choose to upgrade your shipping method, your Store Order must be received and clear credit authorization by 12:00 PM (noon) PST or it may not be processed until the following business day.

We currently do not ship to APO/FPO addresses or PO Boxes. We do not offer Will Call.

Once a Store Order is submitted, it is immediately transmitted to an automated processing system. This system allows us to provide you with the fastest method for receiving your merchandise. As such, modifications are not possible. Store Order cancellations cannot be guaranteed. If you would like to cancel a Store Order placed within the last hour, please call 866-925-7402.

International Shipping

Depending on the item(s) you purchase from the Vokey Store and the location to which the items will be delivered, different shipping methods will be available. In general, Vokey Store products are shipped via FedEx to Canada and UPS for all other applicable International locations. Each shipping method has its own restrictions and charges that will be applied to your Store Order.

Please allow an additional 48-72 business hours processing time for international Store Orders.

The current list of countries we support includes:
Andorra, Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Chile, China, Columbia, Costa Rica, Czech Republic, Denmark, Dominican Republic, England, Finland, France, Germany, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea, Liechtenstein, Luxembourg, Macau, Malaysia, Mexico, Monaco, Netherlands (Holland), New Zealand, Northern Ireland, Norway, Peru, Philippines, Poland, Portugal, San Marino, Scotland, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand and the United Kingdom.

Shipping Costs

Shipping costs are dependent on the weight of the item(s) on your Store Order, the shipping method you select, and the delivery destination. Your total shipping charges will automatically compute during checkout prior to the completion of your Store Order. A Store Order containing multiple items typically receives a volume-shipping discount and therefore the total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart.

For Store Orders shipping to international locations, shipping costs shown on your Store Order do not include duties, taxes or other import fees assessed by governments outside the United States. You may be subject to additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country. These costs may vary and are your responsibility as they are not within the control of the Acushnet Company. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your Store Order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.

WedgeWorks Return Policy

The following terms are only applicable to purchases made through WedgeWorks (each, a “Wedge Order”):

If your Wedge Order is customized to your unique specifications, or if you place a Wedge Order for a limited release product, no Wedge Order modifications or cancellations will be accepted once such Wedge Order has been accepted by Acushnet. Acushnet will not authorize the return of any such merchandise unless the reason for the return is due to company error. Merchandise to be returned to Acushnet for credit or exchange must be in “brand new” resalable condition. All authorized returns must be completed within 45 days from the date that the Return Authorization is issued. Unauthorized returns will not be accepted.

To return products to WedgeWorks:

1. Request a Return Authorization (RA) number from WedgeWorks via email or by phone toll-free 1-888-305-0582.

2. Apply proper postage and mail (no CODs will be accepted) to the following address: Titleist WedgeWorks Returns; ATTN: RA# _____; 2819 Loker Avenue E; Carlsbad, CA 92010.

3. Return product. Write the Return Authorization number on outside of box and on original packing list.

4. Return shipping freight charges are your responsibility. Please use a carrier that offers tracking capabilities, such as UPS, Airborne, or FedEx and keep a copy of the tracking number(s) for your records.

5. Refunds will be credited to the credit card that was used at the time of the initial order. Once Acushnet receives the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement. An email confirmation of the credit will be sent to the email address on file once the return is processed.

6. Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.

Vokey Store Return Policy

The following terms are only applicable to purchases made through the Vokey Store (each, a “Store Order”):

If you are not completely satisfied with your Store Order for any reason, return the merchandise, in "like new" condition, within 14 days of receipt for an exchange or refund. Please note that CDs and DVDs are not returnable once the original retail packaging has been opened.

To return merchandise to the Vokey Store:

1. Request a Return Authorization (RA) number from the Vokey Store via email or by phone toll-free 1-866-925-7402.

2. Apply proper postage and mail (no CODs will be accepted) to the following address: Vokey Store Returns; ATTN: RA# _____; 7401 Katelyn Court, Suite A, San Diego, CA 92120.

3. Return product. Write the Return Authorization number on outside of box and on original packing list. If you wish to exchange the product for a different size or color, please clearly mark the request on the packing list. Acushnet will make every effort to fulfill the request, however we cannot guarantee exchanges.

4. Return shipping freight charges are your responsibility. Please use a carrier that offers tracking capabilities, such as UPS, Airborne, or FedEx and keep a copy of the tracking number(s) for your records.

5. Refunds will be credited to the credit card that was used at the time of the initial order. Once Acushnet receives the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement. An email confirmation of the credit will be sent to the email address on file once the return is processed.

6. Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.

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