Shipping Info

Shipping Methods - All Orders
At checkout, you will be prompted to choose a shipping method for your item(s). The shipping methods available on all Vokey Store orders depend on the item(s) being purchased and the location to which the item(s) will be delivered. Please note, some items may offer only one shipping method. Each shipping method has its own restrictions and charges that will be applied to your order.

We will guarantee same day shipping on domestic orders (pending inventory availability and payment confirmation) if the order is received before 12:00 PM PST, Monday - Friday. Generally, orders received after 12:00 PM PST will ship on the following business day. Business days are Monday through Friday, excluding Federal holidays within the United States. Please allow an additional 48-72 business hours processing/shipping time for orders placed during Limited Edition product releases.

In general, Vokey Store products are shipped via FedEx in the United States. You may have the option of upgrading your shipping method for faster delivery, such as FedEx 2 day Express or FedEx Overnight. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 PM (noon) PST or your order may not be processed until the following business day.

We currently do not ship to APO/FPO addresses or PO Boxes. We do not offer Will Call.

Once an order is submitted, it is immediately transmitted to an automated processing system. This system allows us to provide you with the fastest method for receiving your order. As such, order modifications are not possible. Order cancellations cannot be guaranteed. If you would like to cancel an order placed within the last hour, please call 866-925-7402.

Shipping Methods - International Orders: Depending on the item(s) you purchase from the Vokey Store and the location to which the items will be delivered, different shipping methods will be available. In general, Vokey Store products are shipped via FedEx to Canada and UPS for all other applicable International locations. Each shipping method has its own restrictions and charges that will be applied to your order.

Please allow an additional 48-72 business hours processing time for international orders. Most shipments to Canada and Mexico are delivered within three to five business days. Most shipments to major destinations in Europe and Asia are delivered within five to seven business days.

The current list of countries we support includes:
Andorra, Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Chile, China, Columbia, Costa Rica, Czech Republic, Denmark, Dominican Republic, England, Finland, France, Germany, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea, Liechtenstein, Luxembourg, Macau, Malaysia, Mexico, Monaco, Netherlands (Holland), New Zealand, Northern Ireland, Norway, Peru, Philippines, Poland, Portugal, San Marino, Scotland, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand and the United Kingdom.

 

Shipping Costs:
Shipping costs are dependent on the weight of the item(s) on your order, the shipping method you select, and the delivery destination. Your total shipping charges will automatically compute during checkout prior to the completion of your order. An order containing multiple items typically receives a volume-shipping discount and therefore the total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart.

For international orders, shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside the United States. You may be subject to additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country. These costs may vary and are your responsibility as they are not within the control of the Acushnet Company. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.

If you have any questions, please feel free to contact our Customer Service representatives via email or 866-925-7402. Please refer to our Customer Service section for further contact information.